1.) Shopping Online ...
What methods of payment can I use?
Please refer to our payment methods page for full details.
Do you offer a direct ship service?
Yes we do, however we do ask that your first order ships to your registered delivery address.
Is there any extra cost for a Direct Ship Service?
No. There is no extra cost for direct ship orders. All our delivery charges are calculated by weight. Please refer to our delivery charges page for full details.
Can I send my order to another country?
Unfortunately we are unable to ship orders outside the UK. However, we will be pleased to despatch your order to an alternative address within the UK. For orders shipping to Northern & Southern Ireland or the Scottish highlands please refer to our delivery details page for full details.
How can I claim a credit I have on my account?
Credit notes cannot be claimed via our website. Please contact our Web Support team, 01423 704762, for further assistance.
How can I be sure that shopping online with CCI is safe and secure?
We know of no documented cases of credit card fraud using our secure shopping system via the Internet. All credit card numbers are encrypted when the order is placed using 128-bit encryption. They are only decrypted after they reach our main system. They are not held in a readable form on any web site.
We use a Thawte server certificate, which ensures that all sensitive information sent by you, such as credit card number, is securely transmitted when you place your order.
Can I buy gift vouchers?
Unfortunately we do not offer this service.
Can I place a back order online?
Unfortunately this facility is not available. Please contact websupport@ccidistribution.co.uk for further assistance.
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2.) Customer Services ...
How do I contact Customer Services?
Email: customer.services@ccidistribution.co.uk
Telephone: 01423 704754
How do I obtain proof of delivery (POD)?
Please refer to our Proof of Delivery page for full details
3.) General ...
How can I cancel or amend an order?
We process and despatch all orders as soon as they are received, therefore it is unlikely an order can be cancelled. Please contact our Web Support team, 01423 704762, for further assistance.
Can I track my order?
You can track the status of your order by visiting My Account -> View Orders, entering your search criteria to find the order in question and clicking the tracking icon next to the order. This link will also be emailed to you after your order is despatched.
How can I send a plain label order?
This option is available, within the "Delivery Instructions" section where type of delivery can be specified.
Is there any extra cost for a plain label service?
No.
Can I pay by my own personal debit card and still get it delivered to my customer?
Yes. Your personal card will need to match the registered address that we have on our system for the payment to be authorised
Do I need to pay by BACS to get it delivered direct to my customer?
Please refer to our payment methods page for full details
What credit cards do you accept?
Please refer to our payment methods page for full details
In what currency will I be charged?
As we are based in the UK, our default currency is Pounds Sterling.
How do I request an FTP Feed from you?
FTP Feeds can be requested through websupport@ccidistribution.co.uk and /or your dedicated Account Manager.
Who do I contact for Technical Support on a product?
Please refer to our technical support page for full details
If I have a suggestion regarding your website/products/services, whom should I contact?
Any feedback you have to offer will be most welcome.
Please contact websupport@ccidistribution.co.uk or 01423 704762.
Will you keep my personal information private?
CCI Distribution ensures that all sensitive information sent by you, such as credit card number, and all other personal information, is encrypted and securely transmitted when you place your order.
The website says that I cannot order due to the country I live in. Why is this?
It is with regret that due to prohibitive shipping and servicing costs we cannot supply to residents of certain countries. Please contact our Web Support team, 01423 704762, for further assistance
Can I request an Account Manager?
A dedicated account manager can be allocated to your account. Please contact 01423 704700.
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4.) Credit Control ...
How do I see if an invoice has been paid?
Unfortunately our website will only view outstanding invoices. Please contact our credit control department, 01423 704707, for further assistance
How can I obtain a copy of an invoice?
A copy of an invoice can be requested from our customer services department.
Email: customer.services@ccidistribution.co.uk
Telephone: 01423 704754
What are your Bank account details?
Please refer to our payment methods page
How do I request a Statement of My Account?
A statement of your account can be requested from our credit control department.
Email: creditcontrol@ccidistribution.co.uk
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5.) Delivery ...
How long will it take for my order to be delivered?
We endeavour to deliver all orders, placed before 18:00, the next working day.
Who do I contact if I have problems with a delivery?
Please contact our Customer Services Department
Email: customer.services@ccidistribution.co.uk
Telephone: 01423 704754
How is the delivery charge calculated?
These are calculated by weight. Please refer to our delivery charges page for a full breakdown
Which carrier is used for deliveries?
Our Couriers are DPD for small (non-pallet) orders and Expect Distribution for all pallet orders.
What should I do if my delivery is incorrect?
Please contact our customer services department.
Email: customer.services@ccidistribution.co.uk
Telephone: 01423 704754
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6.) Returns ...
How do I return a faulty product?
In the first instance please contact the relevant manufacturers technical support department. If the product is deemed to be faulty, please contact our returns department
Email: returns@ccidistribution.co.uk
Telephone: 0844 8261369
How long will a warranty return take to process?
We endeavour to process all warranty returns within 3 working days.
What should I do if my goods are damaged?
Please contact our returns department
Email: returns@ccidistribution.co.uk.
Telephone: 0844 8261369
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